Return & Refund Policy

Thank you for shopping at OEMChinaFactory.com. We value your satisfaction and stand behind the quality of our products. If you're not completely happy with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 14 days of delivery under the following conditions:

  • Items must be unused, unworn, and in original packaging.

  • You must provide a proof of purchase (order number or invoice).

  • Items must not be customized (see section 2).

To start a return, please contact us at [your email address] within 14 days of receiving your item. Returns without prior authorization will not be accepted.

Products with custom logos, prints, packaging, or any form of personalization are non-refundable and non-returnable, unless the item arrives damaged or defective.

If you receive a damaged, defective, or incorrect product, please contact us within 72 hours of delivery with:

  • Clear photos or videos of the item and packaging

  • Description of the issue

We will either:

  • Send a replacement, or

  • Issue a full refund depending on the situation

  • If the return is due to our error (e.g. wrong or defective item), we will cover the return shipping.

  • If the return is due to personal reasons (e.g. changed mind, not satisfied), the buyer is responsible for return shipping and a $10 handling fee may apply.

Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed within 5–7 business days to your original payment method.

We do not offer direct exchanges. If you want a different item, please return the original item (if eligible) and place a new order separately.

For all return-related inquiries, please contact us at:
📧 Email: [[email protected]]
📦 Return address: [[email protected]]

  • Unauthorized returns may be refused.

  • Refunds may be delayed if the returned item is missing parts or shows signs of use.